Privacy Policy

1. Introduction and Scope

NetUnion Pty Ltd (ABN 12 345 678 901) ("we," "us," "our," or "NetUnion") is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website netunion.dev (the "Website") and engage with our services.

This policy applies to the Website and all related services offered by NetUnion. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website.

2. Information We Collect

2.1 Personal Data

We collect personal information that you voluntarily provide when you:

• Contact us through contact forms
• Subscribe to our newsletter
• Request information about our services
• Engage in communications with us

This information may include your name, email address, phone number, company name, and any other information you choose to provide.

2.2 Usage Data

We automatically collect certain information about your device and how you interact with our Website, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website
• Geographic location (based on IP)

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for detailed information about cookie usage.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To send you marketing communications (with your consent)
• To improve our Website and services
• To analyze Website usage and trends
• To detect and prevent fraudulent or unauthorized activity
• To comply with legal obligations
• To personalize your experience on our Website

4. Legal Basis for Processing

Under the Australian Privacy Act 1988 and GDPR (where applicable), we process your personal data based on the following legal grounds:

• Consent: You have explicitly consented to the processing
• Contract: Processing is necessary to fulfill a contract with you
• Legal Obligation: Processing is required to comply with legal obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests

5. Data Sharing and Third Parties

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Companies that assist us in operating our Website and conducting our business (e.g., hosting providers, email services)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, sale, or acquisition of all or substantially all of our assets

All third parties are contractually obligated to use your information only as necessary and to maintain the confidentiality and security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

• Contact form submissions: Retained for 12 months
• Newsletter subscribers: Until unsubscribed, then archived for 6 months
• Website usage data: Retained for 12 months for analytics purposes

7. Your Privacy Rights

7.1 Australian Privacy Act Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request deletion of your information (subject to certain exceptions)
• Opt-out of direct marketing communications

7.2 GDPR Rights (EU Residents)

If you are located in the EU, you have additional rights including:

• Right to access, rectification, and erasure
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with your local data protection authority

7.3 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact section below.

8. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States and other jurisdictions. These countries may have data protection laws that differ from your home country. By providing your information to us, you consent to such transfers.

We implement appropriate safeguards, including Standard Contractual Clauses, to protect your information during international transfers.

9. Data Security

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure data storage practices
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our Website and services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take immediate steps to delete such information and terminate the child's account.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our Website and updating the "Last updated" date at the top of this policy. Your continued use of the Website following such notification constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

NetUnion Pty Ltd
Level 2, 123 Pitt Street
Sydney NSW 2000
Australia

Email: privacy@netunion.dev
Phone: +61 2 8014 9100

We will respond to your request within 30 days (or as required by applicable law).

13. Regulatory Compliance

NetUnion complies with the following privacy regulations:

• Australian Privacy Act 1988
• Privacy Amendment (Enhancing Privacy Protection) Act 2012
• General Data Protection Regulation (GDPR) 2018 (for EU residents)
• Spam Act 2003 (for electronic marketing)